Shipping policy

Shipping & Delivery Information

Delivery Options

Standard Delivery with Tracking – Australia Wide
Retail orders are dispatched within 1–3 business days.

Corporate orders are typically dispatched within 2-4 weeks depending on size of order.

Delivery times vary by location:

  • Metro areas: 2–8 business days
  • WA, NT & Regional areas: 7–10 business days

We use Australia Post and trusted courier services for deliveries across Australia and internationally.

Please note: We do not ship to PO Boxes or Parcel Lockers. A physical street address is required.

I Live in Australia, When Will I Receive My Order?

Processing Time: 1–3 business days
Shipping Time: Depends on location and carrier.

During peak periods such as Christmas, Easter, Mother’s Day, please allow additional time for order processing and delivery. We recommend pre-ordering early to avoid disappointment.

All delivery times are estimates only and may be affected by weather, road conditions, and courier delays.

Where Do We Ship?

Australia

We ship to all residential and commercial street addresses nationwide.
We do not ship to PO Boxes or Parcel Lockers.

International

We ship globally via Australia Post or via a courier where required.
International shipping is available to:

  • North America [ETA approx 7-15 days after dispatch]:
    United States mainland (excluding Hawaii & Alaska), Canada (metro only)
  • United Kingdom [ETA approx 7-15 days after dispatch]:
  • Please contact us if you would like your order shipped to an area outside these locations.

International Taxes & Duties

Please note: International orders may be subject to customs duties, import taxes, and local sales taxes in the receiving country. These are the responsibility of the recipient and must be paid to release the parcel from customs.

We take every care to ensure prompt delivery, but we are not responsible for delays or fees incurred through customs clearance.

What If I'm Not Home for Delivery?

Domestic Orders

If you’re not home, your order may be:

  • Left in a safe place (at the courier's discretion), or
  • Taken to a local collection point with a notification card provided

All orders are packaged securely. However, we cannot take responsibility for lost or stolen items if a safe place is chosen by the courier.

✉️ It is your responsibility to provide an accurate and complete shipping address at checkout. Orders marked “return to sender” due to incorrect addresses will not be refunded.

International Orders

All international orders must be signed for on delivery. If no one is available at the time of delivery, the courier will contact you with next steps.

Order Cancellations & Changes

We are unable to modify or cancel orders once they have been fulfilled. Please double-check your order and shipping details before confirming your purchase.

Need Help?

Have questions about your order or shipping?
Email us via our contact us page – please allow 1–3 business days for a response.